Orders

Orders can be submitted by phone (201-262-0412), via fax (Fax # 201-262-1714) or through the Online Store. Local customers may make arrangements to pickup their orders at my location in Emerson, NJ.

Ultimate Garage now accepts orders from outside the US (by phone or email only). Payment will be required via Paypal or wire transfer. Most orders will be shipped via Fedex Economy air with deeply discounted rates, online package tracking and no Fedex brokerage fees (you'll still have to pay local customs & taxes).

Currently shipping to...US (50 state), Canada, UK & mainland Europe, Australia, and Japan.

Mailing Address

Ultimate Garage - 235 Kinderkamack Rd - Emerson, NJ 07630

Pricing

Prices are in US dollars. All pricing is subject to change without notice.

Payment Options

UItimate Garage accepts payment via Visa, Mastercard, American Express and Paypal. The online checkout with the credit card payment option will prompt you for account name and billing address, account number and expiration date, the security code from the card and your telephone contact information. International orders (see above) that cannot be properly "address verified" will have to be settled through Paypal or wire transfer remittance.

If you prefer to pay via check, an invoice/quote will be emailed or faxed to your attention. Check or money order should be payable to Ultimate Garage . Check orders are subject to processing delays. A $35.00 fee will be charged on any returned checks.

 

Shipping

Most stock items are shipped from my NJ warehouse via Fedex ground. Delivery times are shown on the map below. Heavy items (compressors, cabinets, etc) will typically be drop-shipped from the manufacturer.

Fedex Ground delivery transit times (from NJ)

Small item orders shipped to residential addresses (ie, under $100 and less than 5 lbs) may be shipped via USPS Priority mail in Flat Rate Boxes. Delivery confirmation tracking is always purchased with these shipments. Higher value orders (typically $300+) will require a direct signature by Fedex upon delivery.

The shipping cost for most US ground shipments, regardless of the number of items, is a fixed $10.00 charge per order (excludes AK, HI, & international). Any additional freight costs (due to heavy or oversized individual items) will be indicated in the item description or disclosed (via phone or email) before your order is processed.

If you live in an apartment complex or location with high risk and/or a history of package theft, a "signature required" shipping option is available for $3.00 additional cost (packages with a value of $500+ will automatically require a signature). This option has become necessary as Fedex and USPS insurance covers damage but not theft.

Air shipment (Overnight, 2nd day, and 3-day Fedex service) is available at additional cost. Shipping cost to Alaska, Hawaii and International addresses will be quoted in advance and applied to your invoice when the order is processed. I will try to use USPS Flat Rate priority boxes when possible to keep the shipping cost to a minimum.

Festool tool and accessory orders over $150 are shipped prepaid freight (FedEx ground) within the 48 Continental states. The $10.00 freight charge will be manually credited to your order when the transaction is processed.

Order Tracking

Since most orders are consolidated and packed by Ultimate Garage in NJ, a FedEx tracking number will typically be generated on the day your order is processed so that you may track your order online (at www.fedex.com). High value items will require an adult signature to verify their delivery.

Damage & Shortage Claims

All damages and shortages must be reported within 72 hours . All original boxes must be retained for carrier inspection of damage claims.

 

Returns

I will not accept unauthorized returns. No returns on electrical items, publications or special orders. No returns on USED items. All returns must be in the original packaging and will be subject to a 20% restocking fee. No returns after 30 days*. Freight costs will not be refunded....actual freight costs incurred by Ultimate Garage with the original purchase will be deducted from any refunds. This may be substantially more than the $10 flat rate charged, especially for large, heavy or high value items. Refunds can only be issued against the credit card used for the original purchase.

Festool offers a 30-day money back guarantee on their tools. If you are not completely satisfied, you can return your Festool tool within 30 days of your purchase for any reason. Please contact our office for a return authorization. We will supply you with the correct address for your return. Not all types of returns are to be shipped to the same address – so this is very important. All return items must be in original condition with all tags attached and in original packaging.

*Store Credits - some items returned after 30 days may be eligible for a "store credit" . All store credits must be applied to purchases within the same calendar year. The credit will be considered expired after the end of the year.

Warranty

Most products carry the manufacturer's warranty but the claim must be initiated through Ultimate Garage. Ultimate Garage is NOT responsible for shipping costs or labor reimbursement on items submitted and/or replaced under warranty. Ultimate Garage will NOT warranty or provide technical support for products purchase through a different vendor.

Parts - most new BMW parts purchased carry a 1 year warranty. There is no warranty on electrical parts or consumable items (eg, brake pads and rotors) unless they are found to be defective upon receipt (claim must be reported within 7 days of receipt). Catalytic converters carry a limited warranty (2yrs on the catalytic units, 4yrs on the pipes) and must be sent back to the manufacturer for examination and replacement if necessary.

Alto/Wap Vacuums - 1 year warranty on labor, 2 years on parts. Claims should be submitted through Ultimate Garage.

Facom Tools - most Facom tools are covered with a lifetime warranty with the following exceptions.......

• Abused or cosmetically affected tools (that are still functional)
• Ratchets that are slipping due to lack of maintenance (ie, assuming ratchet body, pawl, spring and other components are not broken)
• Consumables (blades, shear pins, etc), drill bits, drift punches (and other tools subject to hammer force)
• Torque wrenches - 1yr warranty

Facom warranty is handled though......

Stanley Proto (Attn-Warranty Repair Dept)

2195 East View Parkway, Suite 103

Conyers, GA 30013

Festool - 3-year factory warranty. Excludes consumables (blades, planer knives, router bits, etc).

Lista Storage - Limited Lifetime Warranty to the original purchaser that Lista manufactured products (excludes most countertops) will be free from defects in materials or workmanship.